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How We Handle Your Information

We collect account details, payment information, and device data when you open an account or deposit via bKash, Nagad, or Rocket. This policy explains what we keep, why we need it, and how you can request changes or deletion.

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ACK67 How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment details in transit and at rest, restrict employee access to customer data, and log every change to your account. Below are the technical and operational measures we use to keep your information secure and give you control over what we hold.

Encrypted storage All account data sits on servers with full-disk encryption. Payment metadata from bKash, Nagad, and Rocket deposits is hashed before storage so even internal staff cannot see your transaction details without proper authorization and audit trail.
Access controls Only support and compliance staff can view account records, and every lookup is logged with a timestamp and reason. We review access logs weekly to catch unauthorized attempts and revoke credentials when an employee leaves the team.
Cookie management We use session cookies to keep you logged in and preference cookies to remember your language choice. No tracking pixels or third-party ad cookies run on our pages; you can delete all cookies through your browser settings without losing account access.
Data retention limits Active accounts keep full records; closed accounts are anonymized after ninety days. If local law or a dispute requires us to hold data longer, we isolate those records and delete them as soon as the legal reason expires.
POLICY QUESTIONS

Contact Us About Your Data

If you want to see what data we hold, correct an error, or request deletion, reach out through any channel below. We verify your identity with the phone number or email linked to your account, then process the request within seven business days.

Team online

Live chat

Open the chat icon in the bottom corner of any page and ask for the data team. Our agents verify your account details and forward privacy requests to the right queue for fast handling.

Email support

Send your request to our support email address from the inbox you registered with. Include your account phone number or username so we can match the request to your profile and respond securely.

Account settings

Log in and visit the account settings page to download a copy of your data, update marketing preferences, or submit a deletion request. Changes take effect within one session; full deletion completes in ninety days.

Privacy Policy FAQ

We ask for your name, phone number, email, and date of birth during registration. When you deposit via bKash, Nagad, or Rocket, we log the transaction reference and amount but not your wallet PIN or card details.

Yes. Log in and visit account settings, then click the data export link. We generate a file with your profile, transaction history, and session logs within one business day and send the download link to your registered email.

Open any promo email and click the unsubscribe link at the bottom, or log in and turn off marketing messages in account settings. Changes apply immediately; you will still receive account security alerts and withdrawal confirmations.

Game providers receive a session token to track your bets but not your name or payment details. Payment processors see transaction amounts and your wallet number when you deposit, governed by their own privacy terms.

We anonymize personal identifiers within ninety days of account closure. Transaction records stay for the minimum period required by financial rules in eligible regions, then we delete them unless a legal hold or dispute requires longer retention.

We use session cookies to keep you logged in and preference cookies for language settings. No ad-tracking cookies run on our site. You can clear cookies through your browser anytime; you will just need to log in again.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.